High costs? Churn? Long wait times? Poor loyalty? People leaving?
We find the vital few things you need to change.
In days, not months.
Better service. Lower costs. Better morale.
We make organisations work better
More capacity from the same workforce
Lower costs. Better service.
Social Housing Repairs Specialist | Author & Consultant
Explore your sector
The same Low Effort principles. Real-world results. Tailored to your world.
Low Effort
for Housing
- Faster repairs & voids
- Easier allocations
- Less tenant chasing
- Lower cost
- More capacity
Low Effort
for Claims
- Faster claims
- Less chasing
- Greater loyalty
- Lower cost
- More capacity
Low Effort
for Pensions
- Faster administration
- Fewer member queries
- Greater trust
- Lower cost
- More capacity
Why should you know about Low Effort?
Because how hard you make something for a customer can affect what they do next.
Research into customer effort found something surprising:
Making an experience easier can be a better route to loyalty than trying to delight people.
But we've taken the idea further .
Customer effort tells you where to look.
How the work is designed tells you what to change.
Research into customer effort found something surprising:
Making an experience easier can be a better route to loyalty than trying to delight people.
But we've taken the idea further .
Customer effort tells you where to look.
How the work is designed tells you what to change.
LESS
EFFORT
→
BETTER EXPERIENCE
→
LESS
WORK
→
MORE CAPACITY
→
LOWER
COST
In commercial services, lower effort can also support trust and loyalty.
Got a problem?
Bring me one housing, claims, or pensions administration issue you're wrestling with and we'll spend 30 minutes looking at what's happening, what might be causing it, and where I'd start looking.
Bring Me Your Problem.
In one conversation, we'll show you:
Voids, backlogs or work taking too long to complete
Targets being hit while the customer experience gets worse
Changes that look good on paper but don’t survive contact with the real work
Tenants or customers repeatedly chasing for answers
Backlog. Chasing. Complaints. Cycle Time. Productivity.
Between us, we have 60+ years of experience improving claims, pensions administration, and housing.
A conversation, not a pitch.
From the Low Effort Advantage
THE MOST IMPORTANT THING A LEADER DECIDES IS WHAT NOT TO PAY ATTENTION TO
Why organisations can have dozens of priorities and still miss the one thing that matters. Thumbnail Design by @hugo rocha ...more
Leadership & Transformation
October 16, 2026•12 min read
DID PUBLIC SERVICES BORROW THE WRONG IDEAS?
In the 1980s, Britain's public services began borrowing management ideas from business. But what if they borrowed the wrong ideas? (Thumbnail image by @langao) ...more
Failure Demand & Service Design
October 13, 2026•10 min read
WHOSE CLOCK IS IT ANYWAY?
Why an on-time housing repair can still feel late to the tenant. ...more
Flow & Constraints
October 07, 2026•5 min read
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